Shipping Policy
From our warehouse in the heart of Friesland to your doorstep — carefully packed, promptly shipped, and always with a personal touch.
How Your Order Travels from Us to You
At Treat Project B.V., we know how important it is to receive your hair systems and supplies on time. Whether you’re ordering your favourite adhesive, stocking up on salon essentials, or waiting for a new hair system, we do our best to get your order moving as quickly as possible.
Our orders are packed and shipped from Balk, Friesland, the Netherlands.
1. Order Processing & Dispatch
We aim to dispatch orders on the same business day or the next business day, provided the products are in stock.
Please keep in mind:
- Orders placed after the courier’s collection time will normally be dispatched the next business day.
- Orders placed during weekends or public holidays are processed on the next business day.
- Custom-made hair systems, pre-orders, and products with longer processing times may require additional time.
- Occasionally, unexpected circumstances may delay dispatch. If this happens, we’ll do our best to keep you informed.
Please note: Dispatch time refers to when your parcel leaves our warehouse, not when it arrives at your address.
2. Shipping Destinations
We ship throughout the European Union and to selected destinations worldwide.
However, not every product can be shipped to every country.
Certain products, including some adhesives, removers, and other liquids, are subject to transport restrictions.
Hair systems may also have destination-specific shipping restrictions.
If a product cannot be shipped to your destination, we may need to contact you to discuss an alternative or cancel the affected items.
Restricted Products
Some products in our assortment are classified as restricted for transport purposes.
These products:
- Can only be shipped to eligible destinations within the European Union.
- Are shipped exclusively through the GLS European road network.
- Cannot be shipped using FedEx, UPS, or air transport.
- Cannot be delivered to destinations that require air transportation, including certain islands and remote locations.
Why these restrictions?
International shipping isn’t always as straightforward as putting a parcel on a truck. Some carriers transport parcels through airports, even when the destination is within Europe.
To comply with applicable transport regulations, we use GLS for eligible restricted shipments.
If your destination cannot be reached through an approved road-based route, unfortunately, we cannot ship restricted products there.
Not sure whether a product can be shipped to your country? Feel free to contact us before ordering.
3. Shipping Carriers
We work with established shipping companies, including:
- GLS – Our primary carrier for European deliveries and eligible restricted products.
- FedEx – Used for selected European and international shipments.
- UPS – Used for selected European and international shipments.
We choose the most suitable shipping method based on your destination, parcel size, product restrictions, and available carrier services.
The carrier used for your order may differ depending on these factors.
4. Shipping Costs
Shipping costs depend on your destination, the size and weight of your order, and the shipping method required.
Where applicable, additional charges may apply for:
- Remote locations and islands.
- Oversized or unusually heavy parcels.
- Special handling requirements.
- Customs clearance or export documentation.
Your applicable shipping costs are calculated and displayed during checkout before you complete your order.
Free Shipping
We offer free shipping on qualifying orders to selected European destinations.
Eligibility depends on your delivery country, order value, and applicable shipping conditions.
Some destinations, including certain islands and remote locations, are excluded from free shipping.
The checkout will automatically show whether your order qualifies.
Deliveries Outside the European Union
For shipments outside the EU, additional import duties, taxes, customs fees, or local handling charges may apply.
These charges are generally determined by the destination country and are not included in our shipping prices unless explicitly stated otherwise.
Customers are responsible for any applicable import charges imposed by their local authorities or delivery carrier.
United Kingdom
Orders shipped to the United Kingdom may require additional customs processing and export documentation.
Applicable shipping and handling charges are calculated during checkout.
Import VAT, duties, or other charges may also be payable upon arrival, depending on the shipment and applicable UK regulations.
5. Estimated Delivery Times
Once your order has been dispatched, estimated transit times are generally:
| Destination | Estimated Delivery |
|---|---|
| Netherlands | 1–2 business days |
| Belgium | 1–2 business days |
| Other EU destinations | 2–6 business days |
| Destinations outside the EU | 3–7 business days |
These are estimates, not guaranteed delivery dates.
Actual delivery times may vary due to the carrier, destination, customs procedures, public holidays, weather conditions, or other circumstances beyond our control.
International shipments may take longer when customs inspections are required.
6. Shipping Information
To ensure your order reaches you without unnecessary delays, please provide accurate shipping information during checkout.
We require:
- Full name.
- Complete delivery address, including house number.
- Postal code, city, and country.
- Email address.
- Telephone number.
For business deliveries, you can also provide your company name.
Please double-check your address before completing your order.
Incorrect or incomplete shipping information may result in delivery delays or additional carrier charges.
7. Order Confirmation & Tracking
Once your order has been dispatched, you’ll receive a shipping confirmation by email.
Where available, this email will include a tracking number so you can follow your parcel.
Tracking information may take some time to become active after the parcel has been collected by the carrier.
8. Collection from Our Warehouse
Prefer to collect your order yourself?
Collection from our warehouse in Balk, Friesland, is possible by appointment.
Please contact us in advance to arrange a suitable collection time.
We’re a small business, and although we love meeting our customers, we’re not always available for unexpected visitors!
9. Delayed, Missing or Damaged Parcels
If your parcel is delayed, missing, or arrives damaged, please contact us as soon as possible.
We’ll help investigate the situation with the shipping carrier and work towards an appropriate solution.
If your parcel arrives visibly damaged, we recommend taking photographs of the packaging and contents before disposing of any materials.
Please include your order number when contacting us so we can assist you more quickly.
10. Questions About Shipping?
Not sure which shipping option applies to your order? Wondering whether we can deliver to your country?
Just ask!
Treat Project B.V.
Tj. de Boerstraat 18
8561 EL Balk
The Netherlands
Email: info@treatproject.nl
Phone: +31 6 8997 3422
We’re always happy to help you find the best possible shipping solution.
Last updated: October 2026