Shipping Policy

Shipping Policy

The world’s smallest webshop with the largest assortment ships to your doorstep—fast, carefully, and with a personal touch.

How Your Order Travels from Us to You

At Treat Project BV, we take shipping seriously—but not too seriously. Our mission: to get your order out the door quickly, carefully, and into your hands without drama. Under normal circumstances, orders are shipped the same business day or the next business day, unless otherwise specifically stated on our website or communicated to you. Whether you’re in Berlin, Brisbane, or just around the corner in Lemmer, We’ll do our absolute best to get your package out the door quickly and securely.

Below, you’ll find all the essential details about our shipping process.

1. Shipping Carriers

Your package deserves a smooth ride, so we work with professional couriers including GLS, FedEx, and UPS.

We select the most suitable carrier and shipping method based on your destination, the contents of your order, applicable shipping restrictions, and the available shipping services.

No untracked mystery mail—just reliable parcel delivery from the Netherlands to destinations across Europe and around the world.

Important: Orders containing restricted products are handled differently. These orders are shipped exclusively with GLS and only to destinations within the European Union. Restricted products are never shipped via FedEx or UPS.

No carrier pigeons—promise!

2. Shipping Info We Need From You

To get your goodies to the right place without delays, We’ll need the following:

  • Full name (required)
  • Company name (optional)
  • Shipping address
    • Street + number (required)
    • Extra info like building, apartment, or door code (optional)
    • Postal code + city (required)
    • Country (required)
  • Phone number (required)
  • Email address (required)

Tip: One tiny typo can send your order on an unexpected holiday. Double-check everything before confirming!

3. Where we Ship to

We ship within the EU and, yes, worldwide under certain conditions.

Orders are processed daily from my warehouse in Balk, the Netherlands. Under normal circumstances, your order will be shipped the same business day or the next business day.

A few special cases:

Orders placed after the courier’s pickup time will normally ship the next business day.

Weekends, public holidays, exceptional circumstances, or a shipping delay specifically announced on our website may affect dispatch times.

Restricted Products & Why We Use GLS

Some products in our assortment are subject to transport restrictions and cannot be shipped by air. For these products, we use GLS exclusively.

Why GLS? GLS has an extensive European road network that allows us to ship throughout much of mainland Europe without putting the parcel on an aircraft. This makes GLS particularly suitable for the restricted products in our assortment.

International postal services may hand parcels over to different postal operators as they cross borders. Express carriers may also route international parcels through air hubs. With GLS, we can keep eligible restricted shipments within their European road network from the Netherlands to the destination.

There are, however, exceptions. Some European destinations—including islands and other locations that require air transport—cannot be served with restricted products, even if they are part of the EU.

Therefore, orders containing restricted products:

  • are shipped exclusively with GLS;
  • are never shipped with FedEx or UPS;
  • can only be shipped to EU destinations that GLS can reach using an eligible road-based route without air transport; and
  • cannot be shipped to destinations where air transport is required.

For regular, non-restricted products, we can also use FedEx, UPS or another suitable shipping service.

In short: if it can travel safely and compliantly by road, we’ll get it moving. If the route requires an aircraft, restricted products stay on the ground—and unfortunately cannot make that trip.

4. Shipping Rates & Surcharges

Shipping isn’t one-size-fits-all, so here’s how it works:

GLS (EU destinations) – Fixed rates, updated once a year. Simple and predictable.

FedEx & UPS (international EU and Non-EU but no Dangerous Goods!!) – Rates depend on

  • Order size & weight
  • Shipping destination
  • Active promotions or discounts

All shipping costs are calculated transparently at checkout. No hidden surprises.

A Special Note for UK Customers (Thanks, Brexit!)

Shipping to the UK now includes a few extra hoops (and fees):

  • Base transport cost: €7.50 for Orders under €150
  • Orders over €150:
    • €12.50 for UK customs clearance
    • €12.50 for export documentation from NL
    • Total surcharge: €25.00

We’ll handle the shipping paperwork on our side—just keep the applicable fees in mind when ordering.

Island Surcharge (Still Europe, Just More… Surrounded by Water)

Orders heading to eligible European islands may include an island surcharge. Where applicable, this is included in the shipping cost displayed at checkout.

5. Estimated Delivery Times

Dispatch time and delivery time are not the same thing.

We aim to ship your order the same business day or the next business day. Once your package has left our warehouse, estimated carrier transit times are generally:

  • Netherlands & Belgium: 1–2 business days
  • Within the EU: 2–6 business days
  • Outside the EU: 3–7 business days

These are estimated transit times, not guaranteed delivery dates.

Actual delivery time can depend on your destination, carrier, local delivery network, customs procedures, public holidays, and other circumstances outside our control.

We’ll keep things moving from our end!

6. Order Pickup (If You’re Local)

Want to swing by and pick up your order in Balk? Carolien would love to see you—but she not always in. Please contact us first to schedule a pickup time so we can make sure someone (probably Carolien) is there to open the door

7. Order Confirmation & Tracking

Once your order ships, you’ll receive a shipping confirmation email with a tracking number (if available). Follow your package’s adventure from us to you in real-time.

8. Missing Package?

If your order hasn’t arrived on time, don’t stay silent—get in touch! The sooner we know, the sooner we can chase it down with the courier. We’ll do everything we can to help resolve it quickly.

9. Questions or Concerns?

You’re never just a number here. For questions about shipping or anything else, reach out directly:

Treat Project BV
📧 Email: info@treatproject.nl
📞 Phone: +31 6 8997 3422
🏠 Warehouse & Return Address: Tj de Boerstr 18, 8561 EL Balk, The Netherlands

Changes to This Policy: This shipping policy may be updated from time to time to reflect new carriers, new fees, or better jokes. Always check this page for the latest info.

Last updated: September 23, 2026