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How Can We Help?
Why We Can’t Just Recommend “The Best Product” (and How You Can Get the Right Advice Every Time)
We get the same question almost every day:
“Which glue, tape, or shampoo should I use?”
And trust me—we really want to help.
But without information… giving advice would be like throwing a dart at the product page.
And that helps no one.
So let’s talk about why accurate recommendations are impossible without your input—
and how you can get the perfect advice with just a few simple details.
(Spoiler: it’s much easier than you think.)
Hair Is Personal. Hair Systems Are Personal. You Are Personal.
Your scalp, your hair system, and your lifestyle are unique.
There is no such thing as “the best product for everyone.”
Think about the differences:
- Oily skin vs. dry or sensitive skin
- Lace systems vs. thin skin (poly) bases
- Active lifestyles vs. office work
- Allergies or skin sensitivities
- Beginners vs. experienced wearers
The “perfect” product doesn’t exist.
But the perfect product for you absolutely does.
Why We Can’t Recommend a Product Without Information
We can’t see your hair system.
We can’t feel your base material.
We don’t know your routine, your skin type, or what you’ve already tried.
When someone asks:
“What’s the best adhesive?”
… but doesn’t tell us their base type, hold time, lifestyle, or skin sensitivity,
then we would have to guess.
And we don’t guess.
You deserve better than that.
Yes, We Have a Lot of Products — and That’s a Good Thing
Our webshop has many adhesives, tapes, shampoos, and removers.
A lot, even.
Why?
Because every wearer is different.
The good news:
you don’t need to read everything.
You just need to tell us a few basics—
and we can filter everything for you.
What We Can Do With the Right Details
Once you share a bit of information, we can:
- Suggest products that fit your base type and lifestyle
- Explain the differences between adhesives or tapes
- Highlight pros and cons
- Help you avoid buying something that won’t work with your system
In other words:
we make things simple—together.
The Information We Need to Give You Accurate Advice
Just send us a short message with these points:
- What type of hair system do you wear? (lace / skin / mono)
- How do you attach it? (tape / glue / clips)
- What are you using right now?
- What worked well, and what didn’t?
- How long do you want or need the hold time to be?
- Any allergies or sensitive skin issues?
- Your experience level (beginner, intermediate, pro)
- And very important: what problem are you trying to solve?
It doesn’t need to be long. Just clear.
Sometimes the Problem Isn’t What You Think
This happens more often than you’d expect.
Someone asks for a “stronger glue”…
but the real issue is excess oil on the skin.
Or someone wants a different tape because the previous one “lifted too quickly”…
while the true cause was sweat, moisture, improper cleaning, or a mismatch with the base.
This is why details help so much.
Tell us:
- What went wrong
- When it started
- How often it happens
- What you’ve tried already
The clearer you are, the faster we can find the real solution.
A Real Example: When Switching Products Isn’t Necessary
Recently, a customer wanted to switch from TDi Supergrip to Walker Great White.
I asked why, because he was actually satisfied with Supergrip.
His salon told him that Great White lasts longer.
That’s true—Great White does hold longer.
But it’s also more expensive.
And here’s the thing:
He didn’t need longer hold times.
Supergrip worked perfectly: great hold, no irritation, and a fair price.
So why switch?
For him, Supergrip was already the ideal match.
But another customer might prefer Great White because they do want extra hold time.
That’s exactly why we offer such a wide assortment.
Different people need different things.
We Prefer Good Advice Over Guessing
Our goal is simple:
- You should be happy.
- Your hair system should stay secure.
- You shouldn’t spend money on things that don’t work for you.
That requires honest advice.
And honest advice is only possible when we know enough to help you properly.
How to Get Fast, Accurate, Personalised Product Advice
Very easy:
Send us a message with those few basic details.
That’s it.
No long story needed.
No complicated forms.
Just the essentials.
We’ll Always Find the Right Product — Together
We’re here to help.
We just need a bit of direction from you.
Once we have that, we can quickly find something that fits your system, your skin, and your lifestyle perfectly.
So please, keep asking questions—
just add a few details so we can give you the best possible recommendation.